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We are actively looking for candidates for the following roles. If you are interested in one or more of them, introduce yourself.

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We are looking for a thoughtful and detail obsessed UI/Systems designer to lead and build our design systems and toolkits. As a team that builds multiple products across different platforms, we have our own design systems as well as taking dependencies on others that span all of our products. We need someone that thrives in the design details and technical constraints of working across web and native platforms as well as multiple operating systems.

The ideal candidate will partner with interaction designers, guiding the team towards common patterns and standardized guidelines where possible. They have to be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

You will collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience and manage design libraries and design systems with adherence to product branding requirements. Designing graphics elements, assets, and visual approaches that are user-centric and responsive and creating wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas are your day-to-day tasks together with partnering with UX designers and architects to create a cohesive user experience for the product or products.

What you will be doing

  • Manage design libraries and design systems with adherence to product branding requirements
  • Work with digital analytics team to assess the impact of all UI design and usability changes
  • Oversee the development and delivery of effective user interfaces
  • Create and manage brand standards and style guides for products
  • Maintain visual consistency and quality throughout the products
  • Direct and own our internal design systems and contribute to ones we depend on
  • Expand and enhance our design languages as required
  • Have an excellent eye for detail, direct and execute to the highest standard
  • Embrace working in a collaborative team environment across disciplines

What you must have to be successful

  • BS/MS in Human-Computer Interaction, Interaction Design, or similar
  • 5+ years’ experience of interface or visual design for applications, with a preference for experience with design systems in the enterprise space
  • Experience at leading and directing the design of software products
  • Excellent understanding of all aspects of interface design across multiple platforms
  • A demonstrated ability to work effectively and solve problems creatively
  • Ability to perform in a fast paced, high stress design process under minimal supervision
  • Outstanding written and verbal communication skills, and ability to present work to executives and large groups
  • Excellent visual design skills with sensitivity to user-system interaction
  • Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
  • Ability to present designs and sell solutions to various stakeholders
  • Strong working knowledge of HTML5/XHTML, CSS3 and JavaScript for prototyping
  • Experience working in an Agile/Scrum development process
  • Demonstrable UI design skills with a strong portfolio

As a designer on our team, you will be responsible for delivering design and innovation across one or more facets of the design process, including sketching, prototyping, storyboarding, information architecture, interaction design, and usability. You will work in an iterative manner, scoping and prioritizing work across multiple projects. You will be an advocate for the user and champion industry-leading user-centered design practices.

The perfect candidate should have a Bachelor's degree in design (e.g. user experience, HCI, graphic) or equivalent professional experience, some enterprise or business design experience and the ability to think creatively and critically about design problems. We would like to see the ability to synthetize design solutions from ambiguous concepts, enthusiasm for an iterative design process, excellent verbal and written communication skills and the ability to present work to peers across disciplines. Being comfortable and enthusiastic about working in a complex product space, together with fluency in current design tools (i.e. Adobe CC, Figma, etc.) are required.

We are looking for a detail-oriented, positive and responsible team player with high initiative and superior communication skills to join our team. You will be responsible for collaborating, providing and reviewing product design copy, generating and producing content for marketing materials, managing content strategy and editorial for a family of sites and products, and collaborating with multi-discipline and cross-organization partners. As a member of our team, you can expect to create and produce web content, product UI, blogs, video scripts, feature articles, press releases, marketing copy and supporting materials and help manage and implement multiple editorial calendars, including research and plan new content, write and edit pieces, and curate content.

The perfect candidate must have excellent writing and editing skills, strong project management skills, the ability to juggle multiple tasks and deadlines, have 5+ years of proven experience of related work experience and is skilled to to review and edit pieces for grammar, spelling, content and style. Experience with Microsoft Office, Adobe products, WordPress and a willingness to learn new software is a must, so is the general understanding of Microsoft editorial guidelines, and proficiency with the Chicago Manual of Style. Knowledge of SharePoint and GitHub preferable.

We are looking for a kind, organized, assertive individual who is excited to help our client’s team get more research done. Our culture is centered around deep curiosity for our diverse customers, and leveraging insights from our own and secondary research to improve current and future software experiences.

What you will be doing

  • You will be making our product experiences better by understanding our customers, building frameworks to help others know them, creating systems to help stakeholders make sense of it all, and evaluating the success of our experiences.
  • You will help us plan, execute and drive research that is core to our products.

What you must have to be successful

  • Previous Design Research experience (ideally 1-3+ years) including qualitative interviews and evaluation of users’ experiences
  • Demonstrated ability to balance and manage multiple projects, working with a range of stakeholders
  • Strong experience in a collaborative setting where customers and research are the priority
  • A passion for user-centered design and the users’ experience, with a thorough knowledge of the product design process
  • Demonstrated experience synthesizing and summarizing insights, storytelling and reporting through various tools
  • Excellent interpersonal and communication skills; both written and verbal
  • Ability to read situations when enough information is available, connect known inter-dependencies and shift expectations in order to deliver high quality results on time
  • Experience with usability recording/note taking using tools such as OneNote, Excel, Word, and PowerPoint, and demonstrated ability to learn new tools quickly

The Senior UX/UI Designer will use the full breadth of design skills from researching end-users and visualizing opportunities, to defining design strategy, designing concepts, IA and user interfaces. Ultimately, they will ship validated designs to a range of business customers across different industries. Thriving in this team's culture requires a growth mindset, exceptional communication and design skills, and a passion for learning.

What you will be doing

  • Designing user experience solutions that work across devices
  • Partnering with developers, PMs, and researchers to deliver high-quality experiences from concept to conception
  • Enabling collaborators to do more through thought-leadership in user experience
  • Defining and managing the appropriate design approach for differentiating experiences
  • Leading the early concept phase by organizing and running idea sessions, creating mood boards, storyboarding, brainstorming, creating user scenarios, and developing concept sketches
  • Creating frameworks and model which enable others to understand key concepts and relationships as well as generate valuable input
  • Defining research questions and methods to be used, as well as drawing actionable conclusions from findings
  • Effectively communicating and documenting research findings, conceptual ideas, detailed design rationales both verbally and visually Qualifications

What you must have to be successful

  • BA in Interface Design, Visual Communication, HCI, Product Design, or equivalent experience
  • 5-7 years of work-related experience in user interface, interaction, and UX design required
  • Experience with multimodal, especially, voice interaction a big plus
  • A portfolio demonstrating breadth and creativity in related fields
  • Experience in building and shipping beautiful and intuitive applications
  • Shows attention to detail and understanding of typography, color, and layout principles
  • Great listening skills, with an open-minded and team-oriented approach to design
  • Extraordinary communication skills – the ability to make complex ideas understandable, demonstrate passion and leadership, and strong presentation skills
  • Self-motivated and directed
  • A keen interest in design and technology trends, especially in AI
  • Creating interactive prototypes
  • A portfolio review is required

We are looking for a Senior Interaction Designer to come join us in delivering the next wave of substrate experiences that are being integrated into an exciting new project. The perfect person for this opportunity is a UX leader and designer who loves to learn, solve challenges, and dreams up breakthrough ideas.

What you will be doing

  • You’re a tireless advocate for the customer—enthusiastic about building and iterating on designs to discover what works best and applying your knowledge to create incredible software products.
  • You're passionate about your interests, and you want to work on projects that will change the world for the better.
  • You understand how to bring a team together to solve difficult product and customer problems, fixing what's not quite right and smoothing the customer’s journey through the product.
  • You’ll work in a focused team collaborating with fellow design leads, content designers, interaction designers, visual and motion designers, qualitative researchers, data scientists, and producers. Bouncing ideas around, formulating plans, and charting the path forward is your jam as much as any solo design time.
  • You're fluent at communicating with product managers and developers as well as influencing your team and studio to simplify, integrate, and co-create successful user experiences that work together.
  • And you’re comfortable influencing others around how we all want the same thing, what that thing is, and why you think the team has landed a solution that will help make business apps that customers will love.

What you must have to be successful

  • 6+ years (post education) related UX design experience in product, company or agency
  • A BA/BS or higher degree in Interaction Design, Graphic Design, Industrial Design, Communication Arts, or field related degree.
  • Deep knowledge and application of user-centered philosophies and interaction design best practices
  • Strong command of visual design capabilities, including composition, layout information hierarchy, typography, color, animation and motion.
  • Proven experience and solid working knowledge of information architecture, task-flow models, state-transition diagrams, storyboarding, wire framing, creating design specifications and guidelines.
  • Ability to create and assess design solutions based on user goals and key scenarios.
  • Attention to detail, problem solving, creative, and communication skills.
  • Demonstrated ability to work effectively cross functionally with other teams (Engineering, Research, Program Management & Marketing)
  • Can create/ prototype design stories that articulate the desired user experience to the project team and stakeholders.
  • Strong collaboration influencing skills with proven ability to lead and inspire.
  • Self-motivated, directed, and independent
  • Have a passion for quality, innovation, and world-class design.
  • Offer active thought leadership in User Experience issues and trends.
  • Ability to work through ambiguity and multiple priorities
  • Rapidly iterate, creating multiple design solutions.

We are looking for an intuitive and driven UX Project Manager/Producer to partner with our design managers. The ideal candidate for this position has experience in Program Management and a passion for creative thinking. The Producer will work closely with a variety of colleagues, including interaction and visual designers, user researchers, software engineers, and hardware engineers in a highly collaborative environment. They will have demonstrated strength delivering through all stages of product development: from initial ideation to shipping and supporting multiple generations of live products.

What you will be doing

  • Design work tracking and iteration planning
  • Space planning
  • New Hire onboarding
  • Design sprint organization and management
  • Defining agendas for reviews
  • Creating, maintaining, and documenting processes
  • The candidate should feel comfortable facilitating discussions involving stakeholders.

What you must have to be successful

  • 5+ years of experience in program management for software products
  • Strong project management, communication, and presentation skills
  • Experience successfully managing design teams
  • Experience with rapid, iterative design and development processes
  • Knowledge of creative tools used by designers and when to use them appropriately

We are looking for an innovative, self-motivated, inspired UX designer who can work out-of-the-box on building integrated Conversational / Voice UX and UI systems for various products and technologies.

What you will be doing

  • Develop high-level and detailed mockups and prototypes to effectively communicate conversational interaction and design ideas
  • Create detailed, comprehensive voice user interface (VUI) design specifications in collaboration with Engineering and PM
  • Define and extend voice persona for various new product areas
  • Evaluate usability and audio consistency of existing dialog flows and recommend design changes
  • Perform analysis of real usage data to inform UX optimization of the designs
  • Collaborate with the broader design community to develop and share the designs across offerings within Speech Services

What you must have to be successful

  • 7+ years of combined product design, enterprise UX, or relevant agency-side experience
  • 3+ years’ experience designing and releasing successful consumer voice, chat and multi-modal speech interfaces
  • Experience with responsive design and cross-device interfaces/inputs from mobile, tablet, desktop, TV and game console
  • A unique ability to create UX strategies and solutions from the customer point of view
  • Ability to work within a cross-functional team and handle multiple projects with tight deadlines
  • Strong use of Design Thinking practice
  • Strong user experience skill set including data-driven analytics, and a working understanding of speech and language technologies
  • Outstanding storytelling and presentation skills
  • Strong strategic skills in assessing business and user scenarios, approaches and deliverables
  • Bachelor's degree in Human-Computer Interaction or an equivalent field

We're looking for a Sr. UX Generalist to help us take our internal tools and services to the next level. The Sr. UX Generalist will have the unique opportunity to work on multiple high-visibility internal projects, all while learning about our client's programs and how they collaborate. We're looking for a creative, service-design oriented individual who can find ways to help our customers engage with off-the-shelf enterprise software.

What you will be doing

  • Drive and synthesize customer discovery and understanding through contextual interviews, job shadows and usability studies with employees across the company, learning how employees engage and collaborate across a variety of business capabilities and technical systems
  • Facilitate design thinking and working sessions across multiple disciplines to build shared understanding, consensus and forward progress against deliverables
  • Create service blueprints, process flows, information architecture diagrams, wireframes, prototypes or other artifacts required to build shared understanding across multiple disciplines
  • Collaborate with other UX Design professionals to establish and document best practices for consistently gathering and detailing customer understanding; create sustainable and effective mechanisms for evaluating delivered solutions

What you must have to be successful

  • You're comfortable adapting your chosen process and methods to address the needs of specific projects, without significant guidance.
  • You're an active listener and experienced interviewer who enjoys using great questions to help your participants drive the conversation
  • You've run your own usability tests as a research team of one (3-9 participants) in a non-academic setting, and you’ve socialized your findings to stakeholders
  • You're comfortable partnering with project teams to see your research recommendations through to implementation
  • You’re effective at communicating with all stakeholders, especially those not familiar with the design discipline -- knowing when to listen, when to contribute and when to evangelize
  • You possess more than 5 years experience leading generative and evaluative research, information architecture and interaction design engagements, ideally for a variety of complex digital applications
  • You’re a skilled presenter of your work, which can be demonstrated through your interactive design portfolio

We are currently seeking a driven, creative, customer-focused User Researcher who is passionate about user experience research and has an aptitude for learning new technologies. The successful candidate will need to have good project management skills, have strong knowledge of research methodology, experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you’ll need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints.

What you will be doing

As a User Researcher, you will have the opportunity to employ a wide range of research methodologies including field research, lab-based usability tests, focus groups, prototype testing, and survey research. You will be responsible for implementing all phases of user research testing including writing research plans, developing screeners to identify participant profiles, moderating usability sessions, writing detailed reports, and presenting findings to client.

What you must have to be successful

  • At least 2-3 years of experience in user research field
  • Education requirements include either an MA/MS or PhD in human factors, psychology or highly related field. Or be enrolled in a graduate level degree program with relevant work experience
  • Experience with a broad range of research methodology
  • Ability to work effectively with multidisciplinary teams to drive application of results into the business
  • Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources
  • Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required
  • Strong aptitude for learning new technologies. Strong written and oral communication skills are required
  • Your portfolio and experience should demonstrate creative solutions, leadership, and ability to handle complex UX problems, and drive excellent execution

We are looking for a Senior UX Designer to plan, lead, and help drive the direction for in-store and online shopping experiences. Are you a user-focused designer who’s designed business applications and commerce experiences across the web and mobile? This could be the role for you! You’re a UX leader and tenured designer who loves to learn, solve challenges, dream up, and implement breakthrough ideas. You've worked on multiple similar projects already, ideally in retail or online shopping and you're looking for a new adventure. You’re a tireless advocate for the customer—enthusiastic about building and iterating on designs to discover what works best and applying your knowledge to create incredible software products. You're passionate about your interests, and you want to work on projects that will change the world for the better. You understand how to bring a team together to solve difficult product and customer problems, fixing what's not quite right and smoothing the customer’s journey through the product. You to find ways to reduce the number of screens, remove the extraneous, drive users to the next screen or next step, and shorten the path to “Wow!” You’ll work in a focused team collaborating with fellow designers, program managers and engineers.

What you will be doing

  • Design experiences customers love
  • Work as a unified team
  • Deliver success

What you must have to be successful

  • 7+ years of combined product design, enterprise UX, or relevant agency-side experience
  • Experience with responsive design and cross-device interfaces/inputs from mobile, tablet, desktop, TV and game console
  • A unique ability to create UX strategies and solutions from the customer point of view
  • Team collaborator who delivers highly usable and compelling customer experiences
  • Disciplined user of research data and insights to drive decisions and measure success
  • Self-starter who plans and executes work with minimal support
  • Deep understanding of UX's role in the application development process
  • Comfortable with ambiguity, know your strengths (and weaknesses), and have a point of view
  • Possess a decisive bias toward action
  • Proficient at influencing for impact
  • Evangelist of UX among partner teams to raise product quality
  • Passionate curiosity for UX and UI
  • Inclusive design is embraced as a challenge, not a limitation
  • Bias towards simplification of information architecture
  • Understanding and applying customer feedback, research, and telemetry to the design process
  • Research and usability testing
  • Collaborative partner
  • Effective storytelling

Always in demand

We are always looking for talented creatives at all levels for the following types of roles. If you are one of the following, introduce yourself.

Design patterns, workflow, navigation, and structure to define the user journey, behavior, and content for ease-of-use, coherence, and consistency.

Experienced UX designers with expertise in product research, design strategy, information architecture, and/or interaction design. We look for demonstrated skill and knowledge in developing high-functioning products in the following areas: corporate websites, software applications, enterprise systems, and/or consumer electronic devices. UX Designers should be able to articulate concepts through problem solving, idea generation and mapped thought processes, highlight best practices, define project challenges, scope, prototyping and stages of delivery/execution are key.

Typical responsibilities

  • Design and specify user interfaces and information architecture using participatory and iterative design techniques, including observational studies, customer interviews, and other forms of requirements discovery.
  • Plan, prioritize, coordinate, and conduct user analysis and requirements, task analysis, conceptual modeling, information architecture design, and interaction design.
  • Produce user requirements specifications, user profiles, storyboards, scenarios, flowcharts, design prototypes, and design specifications.
  • Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. Develop and document detailed user experience specifications for highly interactive interfaces.
  • Collaborate with Product Management, Development and Test teams in seeing the designs through from planning to implementation.
  • Work closely with multiple stakeholders to ensure that design specifications are implemented.
The process of understanding user behaviors, needs, and attitudes using different observation, quantitative and qualitative data.

Experienced User Experience Researchers with expertise in planning, guiding and executing on a wide variety of user-centered research projects including field research, user analysis, and consumer surveys. We look for User Experience Researchers who are highly collaborative and are comfortable working with many partners across the user experience team, as well as marketing and product development teams.

Typical responsibilities

  • Design, plan, and conduct user research, including methods such as: usability lab studies, ethnographic field research, participatory design, cognitive walkthroughs and other similar approaches.
  • Partner with user experience designers, marketing, program management and marketing communications to represent user needs during product definition, requirements gathering, project planning, UI design and product launch.
  • Participate in research initiatives to ensure an applied user-centered design process addressing client needs and objectives.
  • Significant experience with multiple user research methodologies spanning the product development life cycle from conceptualization to launch, such as lab studies, field research, iterative prototype testing, and surveys/questionnaires.
Define user requirements and plan the site or product architecture through the study of site concepts, platforms, and target audience.

Experienced Information Architects are able to successfully determine user requirements and plan the site or product architecture through the study of site concepts, platforms, and target audience. Information Architects envision architectural schemes, information structure and features, functionality, and user-interface design; as well as create optimum user scenarios. We look for Information Architects who are skilled at preparing data models, designing information structure, data flow, and UX navigation.

Typical responsibilities

  • Analyze user needs, preferences, objectives, and working methods; study how users consume content, including data categorization and labeling; meeting with focus groups.
  • Produce workflow diagrams, user scenarios, flowcharts, and storyboards.
  • Prepare interaction specifications, navigation rules, organize information, and site maps.
  • Explore architecture through preparation of paper and interactive prototypes and mockups.
  • Coordinate with team to integrate site concept with visual design, content, interface, and navigational structure; document structure and processes.
Create aesthetic graphic representations that depict a concept using color palette, typography, use of imagery, defining layouts using hierarchy and organization.

Experienced Visual Designers with skills in product design, brand implementation, and common design and prototyping methodogies in web-based and mobile products. We look for Visual Designers who have talent in the creation of iconography, typography, storyboarding, and data visualization. Understanding how to leverage customer and user research to drive visual design and brand programs within a single product or across a suite of products is key.

Typical responsibilities

  • Design graphics elements, assets, and visual approaches that are user-centric and responsive.
  • Partner with UX designers and architects to create a cohesive user experience for products.
  • Create and manage brand standards and style guides for products.
  • Maintain visual consistency and quality throughout the products
Establish functionality that demonstrates the design and interaction within key areas which are created within storyboards and wireframes to outline the experience.

Experienced Prototypers with demonstrated ability in utilizing a variety of technologies and frameworks to develop working prototypes that bring wireframes, storyboards and comps to life. We look for Prototypers who can work closely with other web developers, engineers, designers, product owners, and users to create and deliver high-quality prototypes on conceptual designs that will demonstrate new ways for how people interact, create, consume, and share.

Typical responsibilities

  • Drive projects from start to finish rapidly building and iterating prototypes to validate and refine concepts as well as test ideas.
  • Work closely with developers, engineers, designers, product owners, and users to create and deliver high-quality prototypes on conceptual designs that will demonstrate new ways for how people interact, create, consume, and share.
  • Collaborating with stake holders, designers and developers to create prototypes ensuring design and user experience quality from the development process through launch.
  • Partner with design and development teams to ensure that interactive techniques and technologies translate through to shipping products and services, producing interactive and techniqually feasible experiences.
  • Recognize, recommend and execute interface design practices with respect to accessibility and usability needs; building prototypes of designs, actively contribute to the quality of our products by supplying interaction design recommendations.
Manage and schedule resources, meetings, deliverables, deadlines, and negotiate tradeoffs in budget and schedules as necessary.

Experienced Project Managers who have a track record of successfully managing complex UX, UI, Design and/or Research projects while communicating with project stakeholders, technical program managers, user experience and development teams to define and deliver complex features for products, websites, and mobile. We look for Project Managers with the ability to contribute to the project work by consulting with Clients and Account Management during planning and concepting; including managing production budget and resources, providing alternate solutions to produce scope, and managing the project timeline.

Typical responsibilities

  • Lead the efficient delivery of large, complex UX/UI/Research projects.
  • Manage ambiguity across projects with an acute sensitivity to deadlines and multiple deliverables. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
  • Understand and foster meaningful relationships with members of the team in order to best leverage individuals' unique skills and abilities, and avoid or minimize potential resource gaps.
  • Identify, assess, track and mitigate issues and risks at multiple levels.
  • Create, maintain and disseminate project plan and information to stakeholders.
  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.

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